Terms and Conditions

• To enrol a student we need to receive payment of tuition and registration fees in full. If students want us to arrange accommodation on their behalf, we will require payment of two weeks' rent as deposit plus £25.00 finding fee. Please note that students are responsible for all bank charges.
  
• There is no reduction or refund in fees where a course includes a public holiday.
  
• Please note that the college is also closed from 18 December for two weeks for Christmas. However, you will not be charged for these two weeks if your course overlaps this period.
• Fees are not transferable to any other student under any circumstances.
  
• If a Student Visa is refused by the Home Office, Embassy or Port of Entry:
  
  
  1. All fees received, less £250 (exc .reg fee), will be refunded. The student will have to show the original letter of refusal from the Home Office or Port of Entry. This must be received before the course is due to start.
     
     
  2. If a visa is refused due to bad attendance, fees paid are non-refundable.
     
     
  3. When a student enrols on a course, this forms a contract with the college. This contract cannot be cancelled without the agreement of Princes College. The College will keep all or part of fees paid to help pay for costs incurred. Students must tell the college before they enrol if they have been refused a visa in the past.
     
     
  4. If, in the opinion of the British Embassy, a student is not bona fide or genuine, all fees paid will not be refunded.
     
     
  5. If students do not attend class without informing the College for a period of two weeks or more, all fees will be forfeit and the student’s place at the college will be withdrawn. If the student is in the UK on a Student Visa, the college will inform the Home Office of non-attendance.
  
  
• In order to start processing a refund, we need to receive the original letter of refusal issued by the British immigration authorities. Please note that faxed or scanned/emailed copies of the letter of refusal will not be acceptable. Once all necessary documents are in order, the college will refund the fees received less £250  administrative charges(exc reg. fee)  (please note that we will only refund accommodation fees if your visa is refused and if you have given us 10 days' notice).
  
• All students must book their allowed holidays at least 7 days in advance, and for a full week (or full weeks thereafter) commencing on a Monday. The college will not extend courses for holidays taken mid-week or without enough notice. Holidays can only be changed and/or cancelled by giving 7 days' notice.
  
• Classes cannot be changed mid-week. All class changes will start from Monday. Please note that you can only change class if there is a space in the class into which you wish to transfer.
  
• The time of classes is subject to availability, even though every attempt is made to place students at the time of their choice.
  
• The college reserves the right to change any teacher, timetable and/or classroom, and classroom location and to combine classes if necessary.
  
• The college reserves the right to remove students from the class register if their attendance is not satisfactory.
  
• All students are expected to behave in an orderly manner. Wilful damage to our property or threatening behaviour to our staff will lead to expulsion from the college. Expelled students will be held personally responsible for rectifying any wilful damage to our property or staff in the case of such occurrence. In the event of such expulsion no refund of fees will be made.
  
• Students are advised that the college, its employees and its representatives accept no responsibility for personal injury and/or loss of/damage to personal property on our premises, whether by fire, burglary, theft or otherwise. This condition also applies to public and private places when students are on college trips/excursions.
  
• Please note that any disputes will be covered by English Law

Health and safety
Your safety is a priority for us and the school maintains good standards in this area.  We comply with all relevant legislation relating to Health and Safety.  In particular we are concerned with fire safety and conduct regular fire drills, we conduct careful risk assessments to ensure that the whole building is safe, and we maintain a high standard of hygiene in catering areas.  Whenever clients leave the building on official business we take care to ensure that any possible risks are considered and any necessary steps are taken to reduce the likelihood of problems.

Physical disability
Our premises are not suitable for clients in wheelchairs. 

Visual and audio impairment, dyslexia etc
We can usually help clients with some difficulties with their sight or their hearing but our courses are probably not suitable for the totally blind or the very deaf.  Please contact us if you think you may need special arrangements.
If you are dyslexic it is very helpful if you can tell us in advance.  In particular, if you are planning to take an examination we can make special arrangements for you but we need to know in good time.

Mental health issues
The school is a small, friendly and supportive place, and people who are nervous or anxious about being away from home will find a friendly welcome and personal support to help them to adjust to life in an unfamiliar environment.  However, we do not have the staff or the facilities to accept clients with significant mental health problems and we strongly advise clients – or their parents or sponsors – to tell us before enrolling anyone who has a history of mental health problems so that we can advise whether our courses are suitable.

Golders Green College and School of English Ltd
Registered Office:
11 Golders Green Road, London NW11 8DY

Golders Green College
Complaints Procedure

Golders Green College prides itself on the quality of tuition and pastoral care it offers. However if students or parents do have a complaint, the procedure below will be followed.

Stage 1 – Informal resolution

• If a student or parent has a complaint they should normally inform their teacher.
• It is hoped that all complaints will be resolved quickly and informally.
• If the teacher cannot resolve the matter, he/she should consult the Director of Studies.
• If the Director of Studies cannot resolve the matter, it will be referred to the Principal/CEO.
• Complaints made directly to the Director of studies will usually be referred to the relevant teacher.
• The Director of Studies will make a written record of all concerns and complaints.

In Golders Green these are Karen (DOS) AND David (CEO)
In Edgware it is Kemi DOS and David Narunsky
For Dental Nursing the personnel are Ying (DOS) and James (Director)

Stage 2- Formal resolution

• If the complaint cannot be resolved on an informal basis, the student should put their complaint in writing to the Principal/CEO. The Principal/CEO will then consider what course of action to take.
• The Principal/CEO will then meet the student to discuss the complaint and reach a resolution.
• If still not resolved, the student can apply to English UK/British Council who can appoint an Ombudsman. For all other students please see below for the formal appeals procedure.
• Written records of all complaints will be kept

If not solved the complaint will be heard by a panel which will include at least two people who have not been directly involved in the matters detailed in the complaint, one of whom is independent of the management of the running of the college.

Students can be assured that all concerns and complaints will be treated seriously and confidentially.

A written record of all complaints will be kept for 3 years.